I built this website using the WIX platform. This means:
So basically, the bare minimum essential cookies to ensure this website works properly.
Wix partners with Google for a range of services. By default, all Wix sites have Google Analytics integrated into their build to track visitors, ostensibly to assist people like me to build better websites for people like you. I have no idea what information Google Analytics is hoovering up as you navigate my website, nor who they're sharing that information with and for what purpose(s).
To opt out of tracking on my site (recommended), switch to Firefox and install the Privacy Badger extension by the Electronic Frontier Foundation. There is also a Facebook container extension for Firefox which is design to prevent Facebook from tracking your every move on the web.
Your personal information
If you contact me by email, I'll store your name and email address in my email program to facilitate direct communication with you about working together. I'll never share your personal information with anyone. My hard drive in encrypted when my computer's switched off.
If we start working together, I'll add information about your business to my Xero account, but only what's required so that quotes and invoices render correctly with all necessary info.
I use WeTransfer to send and receive files that are too big to email. WeTransfer's privacy policies can be found here. I've signed their data processing agreement to ensure any sensitive information contained in the files we transfer is protected.
I don't use a CRM to manage relationships.
I'll keep confidential any sensitive information I obtain about you and your business. I'm happy to sign a formal non disclosure agreement if you require one before we start working together. You can send this to me by email or WeTransfer.
Working with me
Hours of work
I work from home and although my schedule is quite flexible, I do encourage you to please contact me in advance to book me out for work you need done on or by certain dates.
How to contact me
If you have any questions, or need to get in touch for any reason, please send me an email at email@example.com
I set aside time to check my email at 10.00 am, 2.00 pm, and 6.00 pm AEST (Australian Eastern Standard Time, or GMT/UTC +10) Monday to Friday. This means I may not read your email for a number of hours after it's sent, but it also means that when it's your work I'm doing, 100% of my energy and attention is on that.
Need more information on why I do this? Here's a lovely podcast summarising the science of attention and multitasking (and the benefits of doing one thing at a time). Here's another one on reclaiming creativity through boredom.
If you need to get in touch urgently, or prefer to speak directly with me, please call or text my mobile (see below).
For customers who've signed a customer agreement, invoices are generated once work is complete. Terms are 14 days from date of invoice. For one off work, it's released once payment is received.
What I need to complete your project
You'll need to provide information on your brand including colours and fonts. You may have all of this in a style guide or brand guidelines document. I love those things. I will also need your logo in the appropriate format, photos, and any other design elements I should include in your design. Finally, I need your copy (the text to include in your document).
You can send these things to me using my WeTransfer channel. It's free and secure.
I'll also need a rundown of what you want. The more information you give me, the more likely you'll love the thing I create for you. Please be as prescriptive as possible. I thrive on good instructions. Every designer does.
Please articulate as much information about the project as possible, so I'm clear on the intended audience, it's purpose, how you want it to look and feel, whether this is part of an existing family of designs (please send copies/links) or if it's a move away from your established aesthetic...
I'll create a quick mood board if necessary to ensure I've understood your brief before commencing work on your design.
Proofreading and copy editing
I offer complementary proofreading and light copy editing on all projects, and have excellent language skills, but that part of my brain starts to malfunction when I'm working on the visual side of things, and I can't do this well unless I have a chance to look at it with fresh eyes. I like to sleep on all my work and have one last look at it with fresh eyes the next morning before releasing it to you/your preferred print shop.
Anything you hire me to design is protected under the Copyright Act 1968. Onselling that work in whole or part, or reproducing it for use by any other individual or entity is strictly forbidden.